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Credit and Collection Manager (SAP preferred); Glendora, CA

Job Opening:

posted Aug 12, 2015, 2:43 PM by Eva Chiu   [ updated Aug 14, 2015, 7:23 PM ]

JOB: Credit and Collections Manager


LOCATION: Glendora, CA



This position manages the Credit and Collections function. The position is accountable to the Director of Credit, Collections and Accounts Receivable for the entire granting, invoicing and collection of money processes.


- Maintain a department organizational structure sufficient to meet all goals and objectives using proven management techniques.

- Provide management level oversight to the credit and collections department.

- Develop and manage key performance metrics for Credit and Collections. (KPI's)

- Adhere to and enforce established Credit policies and procedures and recommend new and/or modified policies and procedures as needed.

- Review, evaluate and analyze customer accounts to ensure outstanding balances are in compliance with terms, and there is adequate coverage.

- Investigate, document, communicate, report and resolve issues impacting prompt payment of invoices and/or disputed items.

- Ongoing reviews with regional/division Sales leadership and all other functional organizations impacting credit and collection's ability to manage customer's outstanding balance, dispute resolution and to mitigate financial exposure.

- Schedule and participate in meetings with management and/or customers to advise and make recommendations on risk mitigation and/or other issue impacting the timely collection of receivables.

- Build and maintain strong working relationships with business partners including Sales, Finance, Operations, Billing, I.T., Legal, etc., to ensure an effective/efficient Credit and Collections process specifically, and Order to Cash process, in general.

- Prepare and distribute standard and adhoc reports in a timely fashion.

- Identify/anticipate issues and apply problem solving skills to produce effective results.

- Make sound credit decisions through timely evaluation of new accounts, establishing credit lines and reviewing credit worthiness of existing accounts.

- Mentor, motivate, train and develop staff. Act as a role model to ensure the highest level of performance and promotability.

- Work collaboratively with credit staff to ensure proper controls are maintained.

- Develop and implement collections strategies to drive results and reduce past due balances.

- Ensure processing of legal documentation , i.e., liens and releases, are performed and documented in a timely manner.

- Assist with large customer and/or complex collections matters and dispute resolution.

- Coordinate and manage the credit and collections department's vendor relationships including credit card processor, 3rd party collections, attorneys, etc. - Negotiate and recommend payment plans and/or note arrangements, as needed.

- Manage the outstanding deduction balance.

- Interview, hire, train and retain staff.

- Manage month/quarter-end close activities.

- Conduct performance reviews, including goal/objective setting and development plans and program for cross-training.

- Seek out, communicate and drive opportunities to im


EDUCATION: College degree in Business, Accounting or Finance.


- 7+ years experience in construction credit and collections departments.

- 5+ years experience managing people, including demonstrated success in effectively leading and developing a team.

- Knowledge of lien laws, releases and other security instruments.

- Strong Microsoft Office skills, with advanced Excel skills and SAP ERP Systems experience preferred

- High degree of integrity and the ability to deal with sensitive and confidential information.

- Able to think strategically and influence business decisions using appropriate, fact-based financial information.

- Track record of business process improvements to address customer/business needs.

 - Independent, with ability to work productively with minimal supervision.

- Proficient in reading/interpreting financial statements.

- Positive, results-driven, can do behavior.

- Occasional travel required.


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